Network Administrator - Voice

The Company
Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain. 

The Team
We are a lean team that services 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference in our community.

 
The Position
The Network Administrator - Voice oversees the phone system of the corporate and warehouse facilities. This position is responsible for maintaining, supporting, and designing the telecommunications systems and troubleshooting telephony-related network connections, access control, and other telephony-affecting data network systems. The role is responsible for all front-line support incidents and requests from the end users of the phone system and includes the day-to-day management of resources attached to the PBX directly. This is a hybrid-working role with 2-3 days per week onsite required.

Key Responsibilities:

• Install, test, troubleshoot, modify, and service voice and data telecommunications equipment and devices.
• Evaluate telecommunications equipment and devices and establish reasoning for updates or replacements; Ensure equipment and devices are running on the appropriate software version.
• Perform daily system monitoring to identify potential problems and proactively suggest improvements when called upon.
• Test, validate, and implement configuration changes on devices using defined procedures.
• Evaluate systems performance levels and improve capabilities as needed.
• Configure, update or troubleshoot carrier-side issues.
• Manage and provide technical advice on telecommunications systems.
• Document plans, requests, activities, and specifications and report on them.
• Document all configurations and changes to ensure appropriate protocol.
• Program features, design systems, and allocate resources as necessary.
• Monitor and test systems and peripheral equipment and troubleshoot problems.
• Interact and escalate issues with vendors and third-party groups.
• Cooperate with management to develop staff and improve their skills.
• Respond to assigned tickets/tasks efficiently and quickly to achieve daily and monthly metrics.

The Ideal Candidate:

• BS/BA in Computer Science/Information Systems
• 5+ years of experience with IP telephony experience in an enterprise IT environment.
• 5+ years of experience with Sangoma Asterisk/FreePBX, Grandstream, NEC and Vertical PBX, Linux CLI, and bash scripting, and Cisco route/switch experience are a plus.
• 5+ years of experience with IPv4 subnetting.
• Familiarity with LAN/WAN network topology design, SIP protocol (chan_sip/pjsip), QoS, ethernet T-568B cable pinout.
• Ability to remain stationary for extended periods.
• Required to lift up to 50lbs.
• Ability to work in a sub-freezing temperature environment.
• Ability to operate an automobile and industrial/heavy machinery.
• Willingness to perform technical tasks in high aerial locations.